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➢ Phoenix Youth Programs (PYP) hosted a 48-hour “speedrunning” video game-a-thon from January 4-5 to raise money for the organization. PYP hired Techport to set up and maintain game stations and peripherals (headsets, mice, controllers, etc.) at the Nova Centre for the duration of the event.

➢ Over the course of the game-a-thon, several registered gamers complained of multiple problems such as interrupted wi-fi or malfunctioning equipment that interrupted their play. Only one Techport employee was on hand to troubleshoot, and several gamers dropped out in frustration.

➢ Ms. Kidder emailed you requesting partial reimbursement for the contract.

 

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